The Fives Beach Hotel & Residences - All Senses Inclusive | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Acceso Xcalacoco, El Limonar, Playa del Carmen, Mexico, 77710

“The lush surroundings and beautiful beach created a serene escape.”view full review

The Fives Beach Hotel & Residences - All Senses Inclusive features a range of spacious suites and penthouses with private terraces, direct beach access, and an exclusive full-service spa. This 5-star Playa del Carmen hotel incorporates customized sensory experiences and a comprehensive dining array across 14 restaurants.

Rooms & Facilities

Guests can choose from 1, 2, or 3-bedroom All Residence-Style Suites, each featuring living rooms, dining areas, and fully equipped kitchens. The Master Bedroom provides wooden sliding doors that open to a common living area, creating a spacious and airy environment.

Dining Options

Dining options at The Fives Beach Hotel & Residences include venues such as La Brasserie for classic French cuisine and Sea Olive, an Italian Trattoria and Pizzeria offering fresh-made pastas and pizzas. Guests can enjoy beachside tacos and ceviche at the beachfront eateries, along with a vibrant array of international flavors.

Leisure & Wellness

Leisure facilities include seven outdoor pools, an exclusive adults-only heated pool, and a children's pool at the Kids Club Playhouse. Guests can indulge in a range of activities, including yoga sessions and rejuvenating treatments at the full-service spa overlooking a natural cenote.

Services & Events

The Fives Beach Hotel & Residences offers event spaces ideal for weddings and corporate gatherings, including a grand salon and terrace areas that provide stunning views. Airport transport to nearby Aeropuerto de Playa del Carmen, located 15 km away, can be arranged upon request.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

2 persons

49 m²

1 King-size bed

Shower

Coffee machine

room details

One-Bedroom Suite

2 persons

66 m²

1 King-size bed

Shower

Coffee machine

room details

One Bedroom Suite Swim Up

2 persons

62 m²

1 King-size bed

Shower

Private pool

room details

Suite Pool View

2 persons

65 m²

1 King-size bed

Shower

Private pool

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen 5.7 km

Airports

Aeropuerto de Playa del Carmen (PCM) 10.0 km

Cancun (CUN) 51.5 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Culinary Experience

“I had an lovely culinary journey while dining at The Fives. The Ko Thai restaurant was an absolute highlight, with Enoc providing fantastic service. The food was incredibly delicious and beautifully presented. I was so impressed that I made reservations to return another night. The Italian restaurant, where Carlos served us, did not disappoint either. His attentiveness made our dining experience even more special!” view full review

Relaxing Spa Treatments

“I truly enjoyed the spa facilities at The Fives. Celeste offered an amazing professional massage that left me feeling utterly relaxed. The serene environment of the spa made it the perfect retreat from the vibrant activities of the resort. I made sure to book several treatments throughout my stay, and they consistently exceeded my expectations.” view full review

Family-Friendly Fun

“Traveling with kids can often be a challenge, but the amenities for children at The Fives made our vacation easy! My kids loved the activities provided at the children's center, where they found engaging and fun options to keep them entertained. It gave us the chance to relax knowing they were having a blast!” view full review

Comfortable and Clean Rooms

“I was very pleased with the room features at The Fives. The accommodations were exceptionally clean and well-maintained. Our room was spacious, and we appreciated the thoughtful amenities, made our stay extra comfortable. It truly reminded me of a home away from home, where we could unwind after a long day of activities.” view full review

General

Non-smoking rooms
Free Wi-Fi
Safe deposit box
24-hour reception
24-hour security
Lift
Fire extinguishers
Key access

Sports & Fitness

Fitness centre
Yoga class
Sports trainer
Aerobics

Services

Paid airport shuttle
Room service
Car hire
Laundry
Wake up service

Dining

Restaurant
Cafe
Snack bar
Bar/ Lounge area
Picnic area/ Tables

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Playground
Kids club

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Steam room

Room features

Air conditioning
Mini-bar
Wardrobe
Tea and coffee facilities
Ironing facilities

Bathroom

Private bathroom
Shower
Hair dryer
Towels
Bathrobe
Slippers
Free toiletries
Toilet

Bedroom

Bed linen

Media

Flat-screen TV
Cable/ Satellite television
Telephone

Location

Acceso Xcalacoco, El Limonar, Playa del Carmen, Mexico, 77710

Map view

Acceso Xcalacoco, El Limonar, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Quinta Avenida

5.8 km

Beach

Xcalacoco

610 m

Landmark

Playa

880 m

Beach

Point Esmeralda

2.5 km

Golf Course

Grand Coral Golf Riviera Maya

1.0 km

Landmark

Punta Bete

1.2 km

Beach

Grand Coral Beach Club

2.7 km

Beach

Punta Esmeralda Beach

2.5 km

Gallery

Galeria Luis Sottil

3.4 km

Landmark

Playa Publica 88

3.4 km

Golf Course

El Camaleon Golf Course

3.0 km

Landmark

Go Natural Explorers

3.1 km

Landmark

Church of Guadalupe

3.7 km

Gallery

Amate Gallery

3.4 km

Landmark

Punta Venado

4.0 km

Landmark

28 de Julio Square

3.8 km

Landmark

Kingdom Hall of Jehovah's Witnesses

3.8 km

Landmark

Xca-Ha Park

3.9 km

Landmark

Xavage Park by Xcaret

4.0 km

Landmark

Punta Venado Bike Park

4.0 km

Landmark

Martina Beach Club

4.3 km

Landmark

La 5ta Hacienda

4.5 km

Landmark

Cenote Misterio Maya

4.3 km

Gallery

Tierra Huichol

4.5 km

Beach

Shangri-la's Beach

4.4 km

Landmark

The Union

4.5 km

Beach

Mamita's Beach Club

4.8 km

Landmark

Dive Sites

4.4 km

Landmark

Shangri-la Caribe Beach Village Resort

4.5 km

Beach

Kool Beach Club

4.9 km

Nearby

Calle Xcalacoco North of Playa del Carmen

Playa

880 m

Beach

Xcalacoco

610 m

Golf Course

Grand Coral Golf Riviera Maya

1.0 km

Restaurants

Coral Grill & Bar by Viceroy

700 m

Playa Xcalacoco Frac 7 In Hotel Viceroy

La Marea

730 m

Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Reviews and Ratings

Reviews from guests about their experience.

Joe

United States, February 2025

5.2/10

My stay at The Fives Beach Hotel & Residences had its highs and lows. While the room was spacious and the pools were lovely, I encountered several technical issues, and the dining options were often disappointing. The location is nice for relaxation, but transportation can be a hassle due to its isolation.

Rooms

6.0

My room was a spacious 3 Bedroom Penthouse Residence, but I faced multiple technical issues like the AC not working and odd smells from the drains. The room definitely needs renovations to feel more comfortable.

Service

7.0

The service was generally amazing, with staff being attentive across the board. However, I did occasionally sense some questionable attitudes from the front desk and restaurant staff, which detracted a bit from my experience.

Location

5.0

The resort is in a beautiful location, but the isolation made it tough to get around. Taxis are pricey, and I found that the resort's fees for transportation were much higher than booking my own.

Dining

5.0

The dining options varied, but I often found them lacking; there was a lot of cross-contamination, and some meals left much to be desired. For an all-inclusive, the expensive add-ons for things like lobster seemed excessive and frustrating.

Facilities

6.0

Facilities were decent with good pool areas and well-maintained gardens, but I found that the beach wasn't suitable for swimming due to seaweed and sharp rocks. The promise of a relaxing beach day didn't quite come to fruition.

Thomas

United States, November 2024

6.4/10

My stay at The Fives Beach Hotel & Residences was enjoyable overall, but there were definitely areas for improvement. While I appreciated the cleanliness and convenience of the hotel, I encountered some issues with the dining options and room comfort. The staff were friendly and attentive, which made my experience a bit better.

Rooms

7.0

I stayed in a One-Bedroom Suite, and while the amenities were good, I found the lack of temperature control and mats in the bathroom undesirable. It caused a bit of a mess with water on the floor.

Service

7.0

The staff members were mostly friendly and helpful, which I found refreshing. However, the negative experience with the manager's rude behavior during check-in really stood out.

Location

8.0

The hotel is beachfront and conveniently located near 5th Avenue, but I found it challenging for taxis to locate the entrance initially.

Dining

7.0

The dining options had good variety, but I was disappointed that some restaurants were fully booked, preventing me from trying everything I wanted. Breakfast and dinner options could have been more extensive, too.

Facilities

7.0

The amenities included good room service and a shuttling service that was quite convenient. However, I did think that the pool area lacked enough seating for guests.

James

United States, November 2024

7.2/10

My stay at The Fives Beach Hotel & Residences felt promising but ultimately fell short in several areas. While the hotel itself was beautiful and well-kept, I encountered various issues that detracted from my experience, including unexpected charges and inconsistent dining options. The service from the staff was friendly, but the overall value didn't meet my expectations.

Rooms

6.0

I stayed in a Deluxe Room, which was nice but had its shortcomings. We experienced some uncertainty regarding room readiness at check-in and a few maintenance issues during our stay.

Service

7.0

The staff were generally very friendly and helpful, although I noticed they often seemed to rely on tips for better service. They worked hard to accommodate us and were efficient in the bars and restaurants.

Location

5.0

The hotel's location felt isolated, which was not ideal for exploring Playa del Carmen. It was challenging to find affordable transportation to the area, as the hotel charges were quite high.

Dining

5.0

Dining options were a mixed bag. While there were some interesting choices, I often felt that the meals were lacking key components, making them disappointing overall. Additionally, some restaurants were unexpectedly closed during our stay, which added to the frustration.

Facilities

6.0

The hotel had a good range of facilities but seemed to focus on upselling add-ons like beach beds and premium dining options. The variety of amenities was decent but felt a bit scattered.

George

United States, October 2024

6.4/10

My stay at The Fives was enjoyable overall, with great pools and attentive staff, but I was disappointed by the limited dining options and some beach issues. The kids' club was fantastic, providing a secure environment and plenty of activities for the little ones. However, the beach situation wasn't ideal, and the food didn't meet my expectations.

Rooms

8.0

My Deluxe Room was nice and clean, but I could hear a lot of noise from outside, which was a bit distracting.

Service

9.0

The service throughout my stay was attentive and friendly. The staff was always willing to help, which made a positive impact on my experience.

Location

7.0

The location was beautiful and well-maintained, although it was tricky for the taxi driver to find. There were also not enough lounge chairs available by the pool.

Dining

6.0

I found the dining options to be lacking, particularly the Mexican food, which lacked flavor and authenticity. The buffet was decent, but could have offered more variety.

Facilities

7.0

I appreciated the numerous pools and the amenities offered, but the beach area definitely needs some improvements, particularly for swimming.

Charles

United States, October 2024

5.0/10

I had a mixed experience at The Fives Beach Hotel & Residences. While the staff were excellent and provided fabulous service, I encountered several issues, particularly with the air conditioning and explained pricing that felt frustrating. The beach was beautiful but not ideal for swimming, and I felt the resort was a bit isolated from downtown Playa del Carmen.

Rooms

5.0

My room faced ongoing air conditioning issues for four days, which was frustrating, especially since others had it working perfectly. Finally, on the last day, I was able to switch rooms.

Service

8.0

The staff were amazing and very attentive throughout my stay, always striving to meet my needs.

Location

6.0

The resort is quite isolated, making it hard for taxi drivers to find. I found the location lovely but not very convenient for exploring Playa del Carmen.

Dining

6.0

The food was largely good, but I often found certain dishes missing at the buffets, like fries with burgers or guac with tacos. It felt like they were sometimes lacking a bit of planning.

Facilities

7.0

The hotel offered several pools and well-maintained grounds, but finding lounge chairs was a challenge at times since it was often crowded.